Emerald Expositions

Operations Manager

REPORTS TO: Operations Director
LOCATION: White Plains, NY

Ensure all trade show operations/logistical efforts are executed efficiently and in a cost-effective manner.

•Manage the planning and execution of all assigned events.
•Develop, monitor and maintain event budgets and expenses.
•Create RFP’s, review and analyze proposals, negotiate and manage ancillary vendor contracts.
•Review and assist with the implementation of facility and hotel contracts.
•Correspond with exhibitors/vendors as needed and provide clear communication.
•Develop the show design concepts working with marketing and the General Service Contractor.
•Manage all on-site operational aspects and maintain relationships with contractors, facilities, hotels, magazine partners, association partners and Emerald Expositions personnel.
•Develop sponsorship profit and loss statements, manage details and execute sponsorship fulfillment.
•Communicate and coordinate with other departments relating to operation functions and procedures.
•Manage all housing requirements.

o Take charge in a positive way
o Demonstrates initiative, leads by example and motivates others to follow
o Respected by others for job-technical expertise and high-standards maintained

o Takes price and ownership in delivering quality customer service
o Takes responsibility for own actions
o Handles stressful situations with maturity

•Team Work:
o Cooperates with others and proactively contributes to a positive working environment
o Puts company and departmental goals above individual interests-contributes to the development of team goals and plans
o Attempts to see the value of others’ ideas and suggestions even if they differ from his/her own

•Planning & Control:
o Manages time wisely, and is proactive not reactive
o Generates new ideas and concepts in operations and services
o Handles multiple tasks accurately and works at an appropriate pace
o Utilizes all available resources to meet deadlines

•Client Focus:
o Communicates proactively with internal and external clients
o Ensures client satisfaction through targeted measures
o Develops an understanding of client business issues

•Problem Solving & Judgment
o Keen ability to identify and resolve work related problems and solution oriented
o Sets priorities and adopts strategies which balance short term and long-range objectives
o Finds answers and creates solutions with limited structure and/or specific direction

•College degree and 3-5 years equivalent industry experience
•Proficient in Microsoft Excel, Word, Adobe Acrobat and PowerPoint
•Detail oriented with strong organizational skills
•Strong oral and written communication skills
•Excellent customer service skills
•Creative background or experiences
•Able to travel at, at times, extensively

To apply send a cover letter explaining how you qualify for the above position, your resume and your salary requirements. SUBJECT: Operations Manager