Emerald Expositions

Operations Coordinator – Retail, Design and Healthcare

Objective:
Ensure all trade show operation/logistical efforts are executed efficiently and in a cost effective manner.

RESPONSIBILITIES:

  • Support Operations Managers with all pre-show and on-site planning and management.
  • Research and recommend new vendors and show decorations.
  • Research and recommend cost savings measures directly related to operating expense.
  •  Manage costs to ensure expenses are within budget.
  • Assist with new vendor setup and invoice processing.
  • Assist with planning and executing of all special events.
  • Update show management requirements document and send to vendors.
  • Assist with food and beverage menu creation/orders and review/proof all BEOs. Update F&B budget and actuals.
  • Assist with management of housing. Collect staff housing requests. Send out hotel confirmations to staff.
  • Ghost hotel rates to ensure group rate is the lowest rate being offered at all hotels in group block.
  • Assist with final hotel bill reconciliation and auditing.
  • Create security packets and other on-site documents, as needed.
  •  Assist with the sponsorship contracting and fulfillment process.
  • Collect all sponsor logos and submit for promotion and signage.
  • Manage sponsorships on-site, as needed.
  • Track and coordinate publication bin inserts, sponsor bag inserts and literature distribution at show entrances.
  • Order and track promotional items.
  • Collect and track EAC and exhibitor insurance certificates.
  • Lead contact for pre-planning logistics and ordering materials.
  • Contact ADA attendee requests and coordinate arrangements, as needed.
  • Serve as a floor manager at other EE events, as needed.
  • Travel pre-show and on-site as deemed necessary.
  • Coordinate other responsibilities as assigned by Operations Manager.

KEY COMPETENCIES:

Leadership:

  • Takes charge in a positive way.
  • Demonstrates initiative, leads by example and motivates others to follow.
  • Respected by others for job/technical expertise and high standards maintained.

Accountability:

  • Takes pride and ownership in delivering quality customer service.
  • Takes responsibility for own actions.
  • Handles stressful situations with maturity.

 Team Work:

  • Cooperates with others and proactively contributes to a positive working environment.
  • Puts company and departmental goals above individual interests-contributes to the development of team goals and plans.
  • Attempts to see the value of others’ ideas and suggestions even if they differ from his/her own.

Planning & Control:

  • Manages time wisely–proactive not reactive.
  • Generates new ideas and concepts in operations and services.
  • Handles multiple tasks accurately and works at an appropriate pace.
  • Utilizes all available resources to meet deadlines.

Client Focus:

  • Communicates proactively with internal and external clients.
  • Ensures client satisfaction through targeted measures.
  • Develops an understanding of client business issues.

Problem Solving & Judgment:

  • Keen ability to identify and resolve work related problems.
  • Sets priorities and adopts strategies which balance short term and long range objectives.
  • Finds answers and creates solutions with limited structure and/or specific direction.

Qualifications:
• Proficiency using Microsoft Word and Excel
• College degree or equivalent industry experience