REPORTS TO: Operations Manager
OBJECTIVE: Ensure registration operation/logistical efforts are executed efficiently and in a cost-effective manner.
•Research and recommend new vendors for registration supplies and temporary services.
•Research and recommend onsite registration floor plans.
•Research and recommend cost savings measures directly related to operating expense.
•Ensure expenses are within budget.
•Ensure vendor communication is clear and all requirements have been submitted accurately and timely according to Operations Manager’s specifications to registration vendor, facility, AV and all vendors associated with project.
•Ensure staff communication as it relates to registration is clear and all information is disseminated accurately and timely.
•Provide customer service to show registrants escalated from registration vendor customer service.
•Provide customer service to internal Sales and Marketing teams in regards to registration.
•Participate in planning meetings, online registration page builds
•Provide quality control throughout the registration cycle.
ON SHOW SITE RESPONSIBILITIES:
•Ensure all registration requirements are in place.
•Ensure all vendors understand expectation and are ready to deliver.
•Ensure all communication, requests, and issues are addressed.
•Execute and produce onsite registration process.
•Manage and monitor schedule for temporary staff.
•Extend high level customer service to attendees.
•Ensure that all vendor post show communication has taken place.
•Provide information on all appropriate expense line items.
•Assist in all aspects of show closing, including but not limited to accruals and coding.
•Continue to provide customer service to internal and external customers.
•Assist Operations Manager with special projects, as assigned.
•Assist with onsite registration at other Emerald events.
•Other duties as assigned by manager.
-Highly organized and detail oriented.
-Strong communications (both written and verbal).
-Able to meet deadlines and manage multiple simultaneous projects.
-Able to travel: 20% per year.
College degree preferred (will consider recent graduates with internship/work experience).
1-2 years prior work experience (office and/or prior customer service).