Emerald Expositions

Operations Coordinator (IRCE)

Reports to: Operations Director
Location: Alpharetta, GA

Objective:
Ensure all trade show operation/logistical efforts are executed efficiently and in a cost effective manner.

Responsibilities:
-Support Operations Directors/Managers with all pre-show and on-site planning and management.
-Research and recommend new vendors and show decorations.
-Research and recommend cost savings measures directly related to operating expense.
-Manage costs to ensure expenses are within budget.
-Assist with new vendor setup and invoice processing.
-Assist with planning and executing of all special events.
-Update show management requirements document and send to vendors.
-Assist with food and beverage menu creation/orders and review/proof all BEOs. Update F&B budget and actuals.
-Assist with management of housing. Collect staff housing requests. Send out hotel confirmations to staff.
-Ghost hotel rates to ensure group rate is the lowest rate being offered at all hotels in group block.
-Assist with final hotel bill reconciliation and auditing.
-Create security packets and other on-site documents, as needed.
-Assist with the sponsorship contracting and fulfillment process.
-Collect all sponsor logos and submit for promotion and signage.
-Manage sponsorships on-site, as needed.
-Track and coordinate publication bin inserts, sponsor bag inserts and literature distribution at show entrances.
-Order and track promotional items.
-Collect and track EAC and exhibitor insurance certificates.
-Lead contact for pre-planning logistics and ordering materials.
-Contact ADA attendee requests and coordinate arrangements, as needed.
-Serve as a floor manager at other EE events, as needed.
-Travel pre-show and on-site as deemed necessary.
-Coordinate other responsibilities as assigned by Operations Manager.

Key Competencies:
•Leadership:
-Takes charge in a positive way.
-Demonstrates initiative, leads by example and motivates others to follow.
-Respected by others for job/technical expertise and high standards maintained.
•Accountability:
-Takes pride and ownership in delivering quality customer service.
-Takes responsibility for own actions.
-Handles stressful situations with maturity.
•Team Work:
-Cooperates with others and proactively contributes to a positive working environment.
-Puts company and departmental goals above individual interests-contributes to the development of team goals and plans.
-Attempts to see the value of others’ ideas and suggestions even if they differ from his/her own.
•Planning & Control:
-Manages time wisely–proactive not reactive.
-Generates new ideas and concepts in operations and services.
-Handles multiple tasks accurately and works at an appropriate pace.
-Utilizes all available resources to meet deadlines.
•Client Focus:
-Communicates proactively with internal and external clients.
-Ensures client satisfaction through targeted measures.
-Develops an understanding of client business issues.
•Problem Solving & Judgment:
-Keen ability to identify and resolve work related problems.
-Sets priorities and adopts strategies which balance short term and long range objectives.
-Finds answers and creates solutions with limited structure and/or specific direction.

Qualifications:
-Proficiency using Microsoft Word and Excel
-College degree or equivalent industry experience