Emerald Expositions

Collections Specialist (TMM)

Collections Specialist: Emerald Expositions, Inc. has an opening in the Finance department for a Collections Specialist. The position involves collections of advertising invoices and may involve collections of contract installments for various tradeshow booths and related costs. Key Responsibilities

  • Collection calls, emails, and correspondence in a fast paced goal oriented collections department.
  • Providing customer service regarding collection issues, process customer refunds, resolve client discrepancies and short payments.
  • Responsible for monitoring and maintaining assigned accounts.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Collections & Billing Departments.
  • Enlist the efforts of sales when necessary to accelerate the collection process.
  • Communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.

Essential Functions

  • Weekly and monthly reporting to Accounts Receivable Manager on collections status.
  • Phone calls and emails to assigned delinquent customers.
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
  • Provide excellent & considerate customer service to both internal and external customers.
  • Meet defined department goals

Required Skills

  • 4-5 years Corporate Collections experience.
  • Microsoft Office required.
  • Knowledge of Billing and Collections procedures.
  • Strong attention to detail.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple responsibilities.
  • Bachelor’s Degree preferred.